## Changelog ##
## Version: V.3.0 ##
## Release Date: 12-03-2024 ##

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Update V.3.0
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    || WHAT'S NEW ||
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1. Added New Configuration to Re-install the project in different domain once after generating the token.

2. Made front-end modification more easy. Follow the documentation for more in "angular".

2. Discover our Addons feature, making it easier to add features or extensions to enhance the functionality of the base application. 

3. We've included a 'Save as Draft' button to the Ticket View page so that agents and admins can draft responses before delivering them to clients or customers.

4. You may now easily edit your replies on the Ticket View page, as well as set the ticket status and attach files and images with Dropzone.

5. Now, admins can restrict the number of ticket creations and replies by guests through Ticket Settings.

6. Added a new Customer Email Update Permission in General Settings that allows customers to update their email addresses. This functionality becomes available when the superadmin grants permission.

7. A new feature, the Ticket Reopen switch, has been added to the ticket view page when admin panel users click on the solved radio button, allowing admin panel users to decide whether customers can reopen their tickets.

8. Added Customer Restrict To Edit Reply in Ticket Settings, which allows customers to edit their latest conversation on the ticket view page. This functionality becomes available when the superadmin grants permission.

9. Added Session timeout for admin and customer in General Setting, which will logout if the user is inactive more than the time mentioned.

10. Ticket history modified.

11. Major bug fixes.

12. Few minor UI fixes.

13. Major security patches were updated.

14. Documentation is updated.


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    || IMPROVED FUNCTIONALITY ||
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1. Modified Ticket Violation Feature, Which helps identify customer who violated the policies.

2. Enhanced "Email to Ticket" feature now allows creation of more than one distinct IMAP configurations, each linked to specific categories. For instance, associate the "Pre-Sales" category with a designated IMAP to automatically generate tickets for customer emails in that category.

3. Resolved the loading issues.


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Update Installation Process:
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1. It is strongly recommended to create a backup of both your existing "Database" and "Project" that are currently installed on your server.

2. Obtain the updated version of the "Project" by downloading it from the "Codecanyon" platform.

3. Assuming you have successfully downloaded the latest version of the "Project" from the "Codecanyon" platform.

4. Navigate to the root directory of your previously installed application or project on the server.

5. Proceed to upload the new project and extract its contents, replacing all existing files and folders, except for the "public" folder, "storage" folder, and ".env" file.

6. After replacing your old project with the new updated project, open the public folder and replace all the folders and files except the "media", "storage" and "uploads" directories.

7. Now, after successfully completing the above steps, go to the application and refresh the page (if application is in use) or launch the application in any browser of your choice.

8. You will be redirected to the update page. Please complete all the steps in the update page.

9. Congratulations! Your application has been successfully updated if you have followed the above steps accurately.


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    || DELETED FEATURES ||
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1. The ability to "suspend tickets" has been removed.

2. Removed the tikcet Delete and comment Delete button for the customer.

3. Removed the ChatGpt option.

4. Removed the social settings ( Facebook and Twitter ).