{{ 'The "SSL Data Setting" section facilitates secure connection establishment between the application and the user’s server through SSL certificates. Admins need to input the SSL Certificate and SSL Key data obtained from their server into the designated text areas. Once the data is provided and saved, the section transitions into a disabled mode, indicating a successful connection setup. This ensures secure transmission of data between the application and the server, enhancing data protection and integrity.' | translate }}

{{ 'Note'| translate }} : {{ 'If you are familiar with what SSL Certificate and SSL Key are, then please reach out to your hosting provider.'| translate }}

{{'SSL Certificate'| translate}} *

{{'SSL Key'| translate}} *

{{ 'Usage'| translate }} :

{{ 'Enter the desired port number received from your hosting provider in the input field, for example, "8443" or "8445." Ensure that the provided port number is available and open on your server. If the port is not open, contact your hosting provider to make it accessible on your server.'| translate }}

{{ 'Note'| translate }} : {{ 'Users utilizing the Linux OS on their server must ensure they have "SUDO" access for proper configuration.'| translate }}

{{'Enable LiveChat'| translate}} ({{'Enabling this setting will make the live chat function visible to customers, giving them the ability to begin a chat.'| translate}})

{{'Enter Port number for LiveChat'| translate}} ({{'The liveChat connection will be established by the given port number.'| translate}})

({{ 'Copy the provided script tag link. Navigate to "App Setting->External Chat" and paste the copied script tag link into the "External Chat" text area, and enable the "External Chat Enable/Disable" switch. Administrators can seamlessly integrate the chat icon into the application’s landing page, enhancing customer engagement and support capabilities. And moreover, you can also use this below script tag link on any other website, but make sure that you paste this code snippet just before the end of the body tag. ' | translate}})

Customer File Upload

{{ 'Notification Type' | translate }} ({{ 'You can choose different sounds for incoming messages and customer replies, manage web notifications for chats by enabling or disabling them, and customize the notification sound to play once or in a continuous loop.' | translate }})

{{'Notification type' \| translate}}	{{'Web notification' \| translate}}	{{'notification sound' \| translate}}
{{'New message' \| translate}}
{{'New Chat request' \| translate}}

({{ 'You can choose different sounds for incoming chats and operator responses, toggle web notifications on or off for different chats, and specify if the notification sound plays once or continuously.' | translate }})

Notification type	Web notification	notification sound
Agent to Agent
Group Chat

({{ 'If ’For a single unique user’ is selected previous livechat customers need not go through the livechat flow. If ’Every 24 hours’ is selected previous customers also have will have to through the livechat flow.' | translate }})

({{ 'This setting determines the size of the chat icon displayed to customers: selecting "small" shows a small icon, while "large" shows a larger icon.' | translate }})

({{ 'This setting determines the position of the chat icon on the browser.' | translate }})

{{"Online status Message" | translate }} *({{ 'The message in the input below will be sent to customers as a greeting when live chat operators are online.' | translate }})

{{ 'Display LiveChat when offline' | translate }} ({{ 'If enabled, this setting allows customers to see the live chat icon even during offline hours.' | translate }})

{{ 'Offline status Message' | translate }} * ({{ 'This message will be sent to customers as a greeting when they start a new chat outside business hours or on holidays.' | translate }})

{{ 'Offline Message' | translate }} * ({{ 'This message will be sent to customers as a reply to their message outside business hours or on holidays.' | translate }})

({{ 'If you activate this feature, a notification will be sent to the customer’s email informing them that a response has been sent when there is no reply from their end within the specified time in the first box, measured in minutes. The chat will be automatically closed if the customer fails to respond to the previous email within the time specified in the second input.' | translate }})

{{ 'No response from the customer email sender timer' | translate }}

{{ 'Auto Delete Livechat' | translate }} ({{ 'If enabled, chats older than the specified number of days will be automatically deleted.' | translate }})

{{ 'Feedback Qeustion' | translate }} * ({{ 'This is the feedback question for a customer when they are close the chat it will show along with the rating.' | translate }})

{{'Your problem has been rectified' | translate }}* ({{ 'This is the feedback question for a customer when they are close the chat it will show along with the rating.' | translate }})

{{'Notification type' \| translate}}	{{'Web notification' \| translate}}	{{'notification sound' \| translate}}
{{'New message' \| translate}}
{{'New Chat request' \| translate}}

{{'SSL Data' | translate}}

{{ 'How does it work?' | translate }}

{{'LiveChat' | translate}}

{{ 'Usage'| translate }} :

{{ 'Live Chat Script' | translate }}

{{ 'Customer Live Chat File Setting' | translate }}

{{ 'Agent Live Chat File Setting' | translate}}

{{'Live Chat Sounds' | translate}}

{{'Live Chat Icon' | translate}}

{{ 'Live Chat Notifications Setting' | translate }}

{{ 'Operators Notifications Setting' | translate }}

{{ 'Live Chat Flow Setting' | translate }}

{{ 'Live Chat Icon Size' | translate }}

{{ 'LiveChat Position' | translate }}

{{ 'Live Chat Offline/Online Setting' | translate }}

{{ 'Auto Solve' | translate }}

{{ 'Auto Delete livechat' | translate }}

{{'Livechat Feedback' | translate }}

{{ 'Set a text when multiple operators are online' | translate }}