@if (data?.ticket?.purchasecode != null) {
@if (data?.ticket?.purchasecode?.length != 36) {
@if (data?.ticket?.purchasecode != 'undefined') {
}
} @else {
}
}
@for(image of addspace;track $index){
![Image 380*480]()
}
}
{{'Purchase Code' | translate}} :
{{ data?.ticket?.purchasecodeVal }}
@if (data?.ticket?.purchasecodesupport?.toLowerCase() == 'supported' ||
data?.ticket?.purchasecodesupport == 'true') {
{{'Support Active' | translate}}
} @else {
@if (data?.ticket?.purchasecodesupport?.toLowerCase() == 'expired') {
{{'Support Expired' | translate}}
@if (data?.ticket?.purchasecodesupport?.toLowerCase() == 'expired') {
{{'Support Expired' |
translate}}
{{'Your support for this item has expired. You may still leave a comment but renew support if you are asking the author for help. View the item support policy' | translate}}
} }{{'Your support for this item has expired. You may still leave a comment but renew support if you are asking the author for help. View the item support policy' | translate}}
}{{'Purchase Code' | translate}} :
{{ data?.ticket?.purchasecodeVal}}
@if (data?.ticket?.purchasecodesupport?.toLowerCase() != 'supported' ||
data?.ticket?.purchasecodesupport == 'true') {
{{'Support Active' | translate}}
} @else {
@if (data?.ticket?.purchasecodesupport?.toLowerCase() != 'expired') {
{{'Support Expired' | translate}}
{{'Your support for this item has expired. You may still leave a comment but please renew support if you are asking the author for help. View the item support policy' | translate}}
} }
@if (data?.ticket?.usernameverify != 'verified' && data?.ticket?.cust?.logintype == 'envatosociallogin') {
}
@if (!data) {
}
@if (data) {
{{'Created Date' |
translate}} {{data?.ticket?.created_at | date : 'dd/MMM/yyyy hh:mm a' :
timezone }} ({{data?.ticket?.created_at |
dateAgo : timezone}})
}
@if (data?.ticket?.status == 'Closed') {
@if (setting?.USER_REOPEN_ISSUE == 'yes' && data?.ticket?.ticketreopen == null) {
@if (setting?.USER_REOPEN_TIME == '0' ) {
} @else {
@if (data?.ticket?.closing_ticket != null && ((today ) <= (addDays(data?.ticket?.closing_ticket | date
: 'dd/MMMM/y h:mm:ss' , setting?.USER_REOPEN_TIME)))) {
}
}
}
} @else {
@if (data?.ticket?.status == 'On-Hold') {
} @else {
@if (setting?.businesshourofflinemsg == 'on' && data.isOnline != true) {
}
{{'You have reached maximum allowed replies to this ticket, please try '
| translate}} {{data?.difference | translate}}
} @else {
}
}
} @else {
@if (data?.ticket?.status != 'Suspend') {
}
}
}
}
@if (!datacomments) {
}
@if (datacomments?.length) {
}
{{'The item was purchased by a different user. The user details of the item purchaser and your current Helpdesk logged-in user details are different. Please log in to our support application with the same account that was used for the purchase. For some security and technical reasons, we cannot process this ticket further. We hope you understand. And please let us know if you have updated your Envato username so that we can verify your username update history and move forward.' | translate}}
@if (!data) {
}@else{
}
@if (!data) {
}
@if (!data) {
}
@if (data) {
@if (data?.ticket?.emailticketfile) {
@if (data?.ticket.emailticketfile == 'mismatch') {
} @else {
@for (media of data?.ticket.emailticketfile.split(','); track media) {
}
}
}
@for (ticketss of data?.ticket?.media; track ticketss) {
}
@if (media?.split['.']?.[1] == 'image/jpg' || media?.split['.']?.[1] == 'image/jpeg' ||
media?.split['.']?.[1] == 'image/JPG') {
}
@else if (media?.split['.']?.[1] == 'image/pdf') {
}
@else if (media?.split['.']?.[1] == 'image/csv') {
}
@else if (media?.split['.']?.[1] == 'image/png') {
}
@else if (media?.split['.']?.[1] != 'image/png' && media?.split['.']?.[1] != 'image/csv' &&
media?.split['.']?.[1] != 'image/pdf' && media?.split['.']?.[1] != 'image/jpg' &&
media?.split['.']?.[1] != 'image/jpeg' && media?.split['.']?.[1] != 'image/JPG') {
}
{{media}}
@if (ticketss?.mime_type == 'image/jpg' || ticketss?.mime_type == 'image/jpeg' ||
ticketss?.mime_type == 'image/JPG') {
}
@else if (ticketss?.mime_type == 'image/pdf') {
}
@else if (ticketss?.mime_type == 'image/csv') {
}
@else if (ticketss?.mime_type == 'image/png') {
}
@else if (ticketss?.mime_type != 'image/png' && ticketss?.mime_type != 'image/csv' &&
ticketss?.mime_type != 'image/pdf' && ticketss?.mime_type != 'image/jpg' &&
ticketss?.mime_type != 'image/jpeg' && ticketss?.mime_type != 'image/JPG') {
}
{{ticketss.file_name}}
{{'Note' | translate}}:- {{data?.ticket?.note}}
{{ setting?.offlineTextTitle }}
{{ setting?.offlineTextMessage }} - {{ 'Support Hours' | translate }}{{'Reply Tickets'| translate}}
{{'Conversions' | translate}}
@for (comment of datacomments; track comment; let i = $index) {
@if (comment && comment.cust_id != null) {
@if (i == 0) {
![]()
![]()
{{comment?.created_at | date : 'dd/MMM/yyyy hh:mm a' : timezone }} ({{comment?.created_at | dateAgo : timezone }})
{{comment?.created_at | date : 'dd/MMM/yyyy hh:mm a' : timezone }} ({{comment?.created_at | dateAgo : timezone }})
@if (comment?.user_id == '741741741'){
@if (setting?.bot_image == null) {
![]()
} @else {
![default]()
}
@if(setting?.cust_google_translate == 'on'){
}
@if (setting?.customer_panel_employee_protect == 'on') {
}
@else{
{{setting?.employeeprotectname}}
} @else {{{setting?.bot_name}} {{ 'Bot' | translate }}
} {{comment?.created_at | date : 'dd/MMM/yyyy hh:mm a' : timezone }} ({{comment?.created_at | dateAgo : timezone }})
@if (setting?.customer_panel_employee_protect == 'on') {
![default]()
} @else {
![]()
}
@if(setting?.cust_google_translate == 'on'){
}
@if (setting?.customer_panel_employee_protect == 'on') {
}
{{comment?.created_at | date : 'dd/MMM/yyyy hh:mm a' : timezone }}
({{comment?.created_at | dateAgo : timezone}})
}
{{setting?.employeeprotectname}}
} @else { @if (comment?.user != null) {{{comment?.user?.name }} @if (comment?.user?.roles?.length) { {{comment?.user?.roles[0].name }} }
} @else {~
}~
@if (isLoadingComments) {
}