@if (ticketData?.purchasecode != null) {

{{'Purchase Code' | translate}} : {{ ticketData?.purchasecodeVal }} @if (ticketData?.purchasecodesupport?.toLowerCase() == 'supported' || ticketData?.purchasecodesupport == 'true') { {{'Support Active' | translate}} } @else { @if (ticketData?.purchasecodesupport?.toLowerCase() == 'expired') { {{'Support Expired' | translate}}

{{'Your support for this item has expired. You may still leave a comment but please renew support if you are asking the author for help. View the item support policy' | translate}}

} }

}

@if(ticketData?.ccemails?.[0]?.ccemails){ } @if (ticketData?.subcategory != null) { } @if (ticketData?.item_name != null) { } @if (ticketData?.project != null) { } @if (ticketData?.replystatus != null && ticketData?.replystatus == 'Solved' || ticketData?.replystatus == 'Unanswered' || ticketData?.replystatus == 'Waiting Response') { } @if (ticketData?.ticket_customfield?.length) { @for (customfield of ticketticketData.ticket_customfield; track customfield) { @if (customfield?.fieldtypes != 'textarea' && customfield.values?.length) { @if (customfield?.privacymode == '1') { } @else { } } } }

{{'Ticket ID' \| translate}}	:	{{ ticketId }}
{{'CC Mail' \| translate }}	:	{{ticketData?.ccemails?.[0]?.ccemails}}
{{'Category' \| translate}}	:	@if (ticketData?.category_id != null) { @if (ticketData?.category != null) { {{ticketData?.category?.name }} } @else { ~ } } @else { ~ }
{{'SubCategory' \| translate}}	:	{{ticketData?.subcategoriess?.subcategoryname}}
{{'Item name' \| translate}}	:	{{ ticketData.item_name }} @if (!ticketData) { }
{{'Project' \| translate}}	:	{{ ticketData?.project }}
{{'Opened Date' \| translate}}	:	{{ ticketData?.created_at \| date : setting?.date_format}}
{{'Status' \| translate}}	:	{{ ticketData?.status \| translate }}
{{'Reply Status' \| translate}}	:	@if (ticketData?.replystatus != null) { {{ticketData?.replystatus \| translate}} }
{{customfield?.fieldnames}}	:	{{customfield?.value}}
{{customfield?.fieldnames}}	:	{{customfield?.values}}

@if(addspace?.length){

@for(image of addspace;track $index){

}

} @if (setting?.businesshoursswitch == 'on') {

@if (supporticonimageprev) {

}

{{setting?.businesshourstitle | translate}} @if (isonline) { {{'Online' | translate}} } @else { {{'offline' | translate}} }

@if(toggleStatus){

}

@if (business?.weeks == 'Sun') { {{business?.weeks | translate}} } @else { {{business?.weeks | translate}} }

@if ((today | date : 'E' : timezone) == business?.weeks) { {{'Today' | translate}} }

@if (business?.status == 'Closed') { {{business?.status | translate}} } @else { {{business?.starttime | timeconvertion}} @if (business?.starttime !== null && business?.endtime != null) { - } @if (business?.starttime !== null && business?.endtime) { {{business?.endtime | timeconvertion}} } }

}

@if (!ticketData) { } {{'Created At' | translate}} {{ticketData?.created_at | date : 'dd/MMM/yyyy hh:mm a' : timezone }} {{ticketData?.created_at | dateAgo : timezone}}

@if (!ticketData) { } @if (!ticketData) { } @if (ticketData) { }

@if (ticketData?.emailticketfile != null) { @if(ticketData?.emailticketfile == 'mismatch'){

} @else{

@if(arraytypes?.split('.')[1] == 'jpg' || arraytypes?.split('.')[1] == 'jpeg' || arraytypes?.split('.')[1] == 'JPG'){ }@else if(arraytypes?.split('.')[1] == 'pdf'){ }@else if(arraytypes?.split('.')[1] == 'csv'){ }@else if(arraytypes?.split('.')[1] == 'png'){ }@else { }

.{{ arraytypes?.split('.')[1] }}

} } @for (ticketss of ticketData?.media; track ticketss) {

@if (ticketss?.mime_type == 'image/jpg' || ticketss?.mime_type == 'image/jpeg' || ticketss?.mime_type == 'image/JPG') { } @else if (ticketss?.mime_type == 'image/pdf') { } @else if (ticketss?.mime_type == 'image/csv') { } @else if (ticketss?.mime_type == 'image/png') { } @else if (ticketss?.mime_type != 'image/png' && ticketss?.mime_type != 'image/csv' && ticketss?.mime_type != 'image/pdf' && ticketss?.mime_type != 'image/jpg' && ticketss?.mime_type != 'image/jpeg' && ticketss?.mime_type != 'image/JPG') { }

}

@if (ticketData?.status == 'Closed') { @if (setting?.USER_REOPEN_ISSUE == 'yes') { @if (setting?.USER_REOPEN_TIME == '0') {

} @else { @if (ticketData.closing_ticket != null) { @if (ticketData?.closing_ticket != null && ((today ) <= (addDays(ticketData?.closing_ticket | date : 'dd/MMMM/y h:mm:ss' , setting?.USER_REOPEN_TIME)))) {

} } } } } @else { @if (ticketData?.status == 'On-Hold') {

{{'Note:-' | translate}} {{ticketData?.note}}

} @else { @if (datacomments?.length) { @if (ticketData?.status != 'Suspend') { @if (createdcount != null && createdcount >= setting?.MAXIMUM_ALLOW_REPLIES && difference ) { {{'You have reached maximum allowed replies to this ticket, please try ' | translate}} {{difference | translate}} } @else { @if (setting?.businesshourofflinemsg == 'on' && isonline != true) {

{{ setting?.offlineTextMessage }} - {{ 'Support Hours' | translate }}

}

@if (comment.errors?.['minLength'] && comment.touched) {

} @if (comment.errors?.['maxLength']) {

{{ comment.errors?.['maxLength'].actualLength }}/{{ comment.errors?.['maxLength'].maxLength }} {{' exceeded the limit' | translate}}

} @if ((comment.invalid && comment.touched) || comment.dirty) {

@if (comment.errors?.['required']) { {{'Comment is required' | translate}} }

}

@if (setting?.GUEST_FILE_UPLOAD_ENABLE == 'yes') {

}

{{'Status' | translate}} @if(ticketData?.status == 'Re-Open'){ {{'Inprogress' | translate}} } @else if(ticketData?.status == 'Inprogress'){ {{'Leave as current' | translate}} } @else{ {{'New' | translate}} } {{'Solved' | translate}} @if ((status.invalid && status.touched) || status.dirty) {

@if (status.errors?.['required']) { {{'Status is required' | translate}} }

}

} } } @else { @if (ticketData?.status != 'Suspend') { @if (setting?.businesshourofflinemsg == 'on' && isonline != true) {

{{ setting?.offlineTextMessage }} - {{ 'Support Hours' | translate }}

}

@if (editcomment.errors?.['minLength'] && editcomment.touched) {

} @if (editcomment.errors?.['maxLength']) {

{{ editcomment.errors?.['maxLength'].actualLength }}/{{ editcomment.errors?.['maxLength'].maxLength }} {{' exceeded the limit' | translate}}

} @if ((editcomment.invalid && editcomment.touched) || editcomment.dirty) {

@if (editcomment.errors?.['required']) { {{'Comment is required' | translate}} }

}

@if (setting?.GUEST_FILE_UPLOAD_ENABLE == 'yes') {

{{'The file size should not be more than' | translate}} {{setting?.FILE_UPLOAD_MAX}}{{'MB' | translate}}

}

{{'Status' | translate}} @if(ticketData?.status == 'Re-Open'){ {{'Inprogress' | translate}} } @else if(ticketData?.status == 'Inprogress'){ {{'Leave as current' | translate}} }@else{ {{'New' | translate}} } {{'Solved' | translate}} @if ((status.invalid && status.touched) || status.dirty) {

@if (status.errors?.['required']) { {{'Status is required' | translate}} }

}

} } } } @if (!datacomments) {

} @if (datacomments?.length) {

@for (comment of datacomments; track comment; let i = $index) { @if (comment.cust_id != null) { @if (i == 0) {

{{comment?.created_at | date : 'dd/MMM/yyyy hh:mm a' : timezone }} ({{ comment?.created_at | dateAgo : timezone}})

@if (editComm.errors?.['maxLength']) {

{{ editComm.errors?.['maxLength'].actualLength }}/{{ editComm.errors?.['maxLength'].maxLength }} {{' exceeded the limit' | translate}}

} @if ((editComm.invalid && editComm.touched) || editComm.dirty) {

@if (editComm.errors?.['required']) { {{'Reply is required' | translate}} }

}

@if (comment?.cust_id != null) { @if (comment?.emailcommentfile) {

@if (comment.emailcommentfile == 'mismatch') {

} @else { @for (media of comment.emailcommentfile?.split(','); track media) {

@if (media?.split['.']?.[1] == 'image/jpg' || media?.split['.']?.[1] == 'image/jpeg' || media?.split['.']?.[1] == 'image/JPG') { } @else if (media?.split['.']?.[1] == 'image/pdf') { } @else if (media?.split['.']?.[1] == 'image/csv') { } @else if (media?.split['.']?.[1] == 'image/png') { } @else if (media?.split['.']?.[1] != 'image/png' && media?.split['.']?.[1] != 'image/csv' && media?.split['.']?.[1] != 'image/pdf' && media?.split['.']?.[1] != 'image/jpg' && media?.split['.']?.[1] != 'image/jpeg' && media?.split['.']?.[1] != 'image/JPG') { }

} }

} @if(comment.media){

@for (media of comment.media; track media) {

@if (media?.mime_type == 'image/jpg' || media?.mime_type == 'image/jpeg' || media?.mime_type == 'image/JPG') { } @else if (media?.mime_type == 'image/pdf') { } @else if (media?.mime_type == 'image/csv') { } @else if (media?.mime_type == 'image/png') { } @else if (media?.mime_type != 'image/png' && media?.mime_type != 'image/csv' && media?.mime_type != 'image/pdf' && media?.mime_type != 'image/jpg' && media?.mime_type != 'image/jpeg' && media?.mime_type != 'image/JPG') { }

}

} } @else { @if (comment?.emailcommentfile) {

@if (comment.emailcommentfile == 'mismatch') {

} @else { @for (media of comment.emailcommentfile.split(','); track media) {

} }

} @if(comment.media){

@for (media of comment.media; track media) {

}

} }

@if (comment?.cust_id != null && ticketData?.status != 'Closed' && ticketData?.status != 'Suspend' && editTimeLimit) {

}

} @else {

{{comment?.created_at | date : 'dd/MMM/yyyy hh:mm a' : timezone }} ({{comment?.created_at | dateAgo : timezone }})

@if (comment?.emailcommentfile) { @if (comment.emailcommentfile == 'mismatch') {

} @else { @for (media of comment.emailcommentfile.split(','); track media) {

} } } @for (media of comment.media; track media) {

}

} } @else {

@if (comment?.user_id == '741741741'){ @if (setting?.bot_image == null || setting?.bot_image == ""){

}@else{ }

@if (setting?.customer_panel_employee_protect == 'on'){

}@else{

} {{comment?.created_at | date : 'dd/MMM/yyyy hh:mm a' : timezone }} ({{ comment?.created_at | dateAgo : timezone}})

} @else{

@if (setting?.customer_panel_employee_protect == 'on') {

} @else { }

@if(setting?.cust_google_translate == 'on'){ } @if (setting?.customer_panel_employee_protect == 'on') {

} @else { @if (comment?.user != null) {

{{ comment?.user?.name }} @if (comment?.user?.roles?.length) { {{ comment?.user?.roles[0].name }} }

} @else {

~

} } {{comment?.created_at | date : 'dd/MMM/yyyy hh:mm a' : timezone }} ({{ comment?.created_at | dateAgo : timezone}})

@if (comment?.emailcommentfile) { @if (comment.emailcommentfile == 'mismatch') {

} @else { @for (media of comment.emailcommentfile.split(','); track media) {

} } } @for (commentss of comment?.media; track commentss) {

@if (commentss?.mime_type == 'image/jpg' || commentss?.mime_type == 'image/jpeg' || commentss?.mime_type == 'image/JPG') { } @if (commentss?.mime_type == 'image/pdf') { } @if (commentss?.mime_type == 'image/csv') { } @if (commentss?.mime_type == 'image/png') { } @if (commentss?.mime_type != 'image/png' && commentss?.mime_type != 'image/csv' && commentss?.mime_type != 'image/pdf' && commentss?.mime_type != 'image/jpg' && commentss?.mime_type != 'image/jpeg' && commentss?.mime_type != 'image/JPG') { }

}

} }

}

@if (isLoadingComments) { }

#{{ticketData?.ticket_id}} -

@if(ticketData?.ccemails?.[0]?.ccemails){ } @if (ticketData?.category) { } @if (ticketData?.subcategory != null) { } @if (ticketData?.item_name != null) { } @if (ticketData?.project) { } @if (ticketData?.replystatus != null && ticketData?.replystatus == 'Solved' || ticketData?.replystatus == 'Unanswered' || ticketData?.replystatus == 'Waiting for response') { }

{{'CC Mail' \| translate }}	:	{{ticketData?.ccemails?.[0]?.ccemails}}
{{'Ticket Category' \| translate}} :	{{ticketData?.category?.name}}
{{'SubCategory' \| translate}}	:	{{data.ticket.subcategoriess?.subcategoryname}}
{{'Item name' \| translate}}	:	{{ data.ticket.item_name }} @if (!data) { }
{{'Project' \| translate}}	:	{{ data.ticket.project}}
{{'Status' \| translate}} :	{{ticketData?.status \| translate}}
{{'Reply Status' \| translate}}	:	@if (ticketData?.replystatus == 'Solved') { {{ ticketData?.replystatus \| translate}} } @else { @if (ticketData?.replystatus == 'Unanswered') { {{ ticketData?.replystatus \| translate }} } @else { @if (ticketData?.replystatus == 'Waiting for response') { {{ ticketData?.replystatus \| translate }} } } } @if (!data) { }

{{'Created' | translate}} - {{ticketData?.created_at | date : 'dd-MM-y' : timezone}} {{ticketData?.created_at | date : 'h:mm a' : timezone}}

{{'By' | translate}} @if (ticketData?.user_id == null && ticketData?.cust != null) { {{ticketData?.cust?.username}} ({{ticketData?.cust?.userType}}) } @if (ticketData?.user_id != null && ticketData?.users != null) { {{ticketData?.users?.name}} @if (ticketData?.users?.roles?.length) { ({{ticketData?.users.roles[0].name}}) } }

@for (ticketss of ticketData?.media; track ticketss) { }

@for (comments of datacomments; track comments) { @if (comments?.cust_id != null) {

@if (comments?.cust != null) {

} @else {

~

}

@if (comments?.media?.length) {

@for (commentss of comments?.media; track commentss) { }

}

{{'Created' | translate}} - {{comments?.created_at | date : 'dd-MM-y' : timezone}} {{ticketData?.created_at | date : 'h:mm a' : timezone}}

{{'Replied By' | translate}} @if (comments?.user_id == null && comments?.cust != null) { {{comments?.cust?.username}} ({{comments?.cust?.userType}}) } @if (comments?.user_id != null && comments?.user != null) { @if (setting?.customer_panel_employee_protect == 'on') {

} @else { @if (comments?.user != null) {

{{comments?.user?.name }} @if (comments?.user?.roles?.length) { {{comments?.user?.roles[0].name }} }

} @else {

{{setting?.bot_name}} ({{'Bot'|translate}})

} } }

} @if (comments?.user_id != null) { @if (comments?.user_id == '741741741'){

@if (setting?.bot_image == null) { } @else {

}

@if(setting?.cust_google_translate == 'on'){ } @if (setting?.customer_panel_employee_protect == 'on') {

} @else {

} {{comments?.created_at | date : 'dd/MMM/yyyy hh:mm a' : timezone }} ({{comments?.created_at | dateAgo : timezone }})

} @else{

@if (setting?.customer_panel_employee_protect == 'on') {

} @else { }

@if (comments?.user != null ) {

@if (setting?.customer_panel_employee_protect == 'on') {

} @else { @if (comments?.user != null) {

{{comments?.user?.name }} @if (comments?.user?.roles?.length) { {{comments?.user?.roles[0].name }} }

} @else {

} } } @else {

~

}

@if (comments?.media?.length) {

@for (commentss of comments?.media; track commentss) { }

}

{{'Created' | translate}} - {{comments?.created_at | date : 'dd-MM-y' : timezone}} {{ticketData?.created_at | date: 'h:mm a' : timezone}}

} @else { @if(comments?.user != null){

{{comments?.user?.name }} @if (comments?.user?.roles?.length) { {{comments?.user?.roles[0].name }} }

}@else{

{{setting?.bot_name}} ({{'Bot' | translate}})

} } @if(comments?.user != null){

{{comments?.user?.name }} @if (comments?.user?.roles?.length) { {{comments?.user?.roles[0].name }} }

}@else{

{{setting?.bot_name}} ({{'Bot' | translate}})

} }

} } }

{{'CC Mail' \| translate }}	:	{{ticketData?.ccemails?.[0]?.ccemails}}
{{'Ticket Category' \| translate}} :	{{ticketData?.category?.name}}
{{'SubCategory' \| translate}}	:	{{data.ticket.subcategoriess?.subcategoryname}}
{{'Item name' \| translate}}	:	{{ data.ticket.item_name }} @if (!data) { }
{{'Project' \| translate}}	:	{{ data.ticket.project}}
{{'Status' \| translate}} :	{{ticketData?.status \| translate}}
{{'Reply Status' \| translate}}	:	@if (ticketData?.replystatus == 'Solved') { {{ ticketData?.replystatus \| translate}} } @else { @if (ticketData?.replystatus == 'Unanswered') { {{ ticketData?.replystatus \| translate }} } @else { @if (ticketData?.replystatus == 'Waiting for response') { {{ ticketData?.replystatus \| translate }} } } } @if (!data) { }

{{'Guest View' | translate}}

{{ticketData?.cust?.username}}

{{ ticketData?.subject }}

{{ setting?.offlineTextTitle }}

{{ setting?.offlineTextTitle }}

{{'Reply Ticket' | translate}}

{{'Conversions'}}

{{ comment?.cust?.username }} {{ comment?.cust?.userType }}

{{ comment?.cust?.username }} {{ comment?.cust?.userType }}

{{ setting?.employeeprotectname }}

{{ setting?.bot_name }} {{ 'Bot' | translate }}

{{setting?.employeeprotectname}}

{{ comment?.user?.name }} @if (comment?.user?.roles?.length) { {{ comment?.user?.roles[0].name }} }

~

{{ ticketData?.subject }}

{{ ticketData?.subject }}

{{ comments?.cust?.username }} {{ comments?.cust?.userType }}

~

{{setting?.employeeprotectname}}

{{comments?.user?.name }} @if (comments?.user?.roles?.length) { {{comments?.user?.roles[0].name }} }

{{setting?.bot_name}} ({{'Bot'|translate}})

{{setting?.employeeprotectname}}

{{setting?.bot_name}} {{ 'Bot' | translate }}

@if (setting?.customer_panel_employee_protect == 'on') {

{{setting?.employeeprotectname}}

{{comments?.user?.name }} @if (comments?.user?.roles?.length) { {{comments?.user?.roles[0].name }} }

{{setting?.bot_name}} {{'Bot' | translate}}

~

{{setting?.employeeprotectname}}

{{comments?.user?.name }} @if (comments?.user?.roles?.length) { {{comments?.user?.roles[0].name }} }

{{setting?.bot_name}} ({{'Bot' | translate}})

{{comments?.user?.name }} @if (comments?.user?.roles?.length) { {{comments?.user?.roles[0].name }} }

{{setting?.bot_name}} ({{'Bot' | translate}})

{{'Guest View' | translate}}

{{ticketData?.cust?.username}}

{{ ticketData?.subject }}

{{ setting?.offlineTextTitle }}

{{ setting?.offlineTextTitle }}

{{'Reply Ticket' | translate}}

{{'Conversions'}}

{{ comment?.cust?.username }} {{ comment?.cust?.userType }}

{{ comment?.cust?.username }} {{ comment?.cust?.userType }}

{{ setting?.employeeprotectname }}

{{ setting?.bot_name }} {{ 'Bot' | translate }}

{{setting?.employeeprotectname}}

{{ comment?.user?.name }} @if (comment?.user?.roles?.length) { {{ comment?.user?.roles[0].name }} }

~

{{ ticketData?.subject }}

{{ ticketData?.subject }}

{{ comments?.cust?.username }} {{ comments?.cust?.userType }}

~

{{setting?.employeeprotectname}}

{{comments?.user?.name }} @if (comments?.user?.roles?.length) { {{comments?.user?.roles[0].name }} }

{{setting?.bot_name}} ({{'Bot'|translate}})

{{setting?.employeeprotectname}}

{{setting?.bot_name}} {{ 'Bot' | translate }}

@if (setting?.customer_panel_employee_protect == 'on') {

{{setting?.employeeprotectname}}

{{comments?.user?.name }} @if (comments?.user?.roles?.length) { {{comments?.user?.roles[0].name }} }

{{setting?.bot_name}} {{'Bot' | translate}}

~

{{setting?.employeeprotectname}}

{{comments?.user?.name }} @if (comments?.user?.roles?.length) { {{comments?.user?.roles[0].name }} }

{{setting?.bot_name}} ({{'Bot' | translate}})

{{comments?.user?.name }} @if (comments?.user?.roles?.length) { {{comments?.user?.roles[0].name }} }

{{setting?.bot_name}} ({{'Bot' | translate}})

{{'Translate'|translate}}

{{'Support Hours'|translate}}