|
{{'Ticket ID' | translate}}
|
: |
#{{ticket?.ticket_id }}
|
@if(ticket?.ccemails?.[0]?.ccemails){
|
{{'CC Mail' | translate}}
|
: |
{{ticket?.ccemails?.[0]?.ccemails}}
|
}
|
{{'Category' | translate}}
|
: |
@if (ticket?.category_id != null && ticket?.category != null) {
{{ticket.category?.name }}
} @else {
~
}
|
@if (ticket?.subcategory != null) {
|
{{'SubCategory' | translate}}
|
: |
{{ticket?.subcategoriess?.subcategoryname}}
|
}
@if (ticket?.item_name != null) {
|
{{'Item name' | translate}}
|
: |
{{ ticket.item_name }}
|
}
@if (ticket?.project) {
|
{{'Project' | translate}}
|
: |
{{ ticket.project}}
|
}
|
{{'Opened Date' | translate}}
|
: |
{{ ticket?.created_at | date: setting?.date_format}}
|
|
{{'Status' | translate}}
|
: |
@if (ticket?.status == 'New') {
{{ticket?.status | translate }}
} @else {
@if (ticket?.status == 'Re-Open') {
{{ticket?.status | translate }}
} @else {
@if (ticket?.status == 'Inprogress') {
{{ticket?.status | translate }}
} @else {
@if (ticket?.status == 'On-Hold') {
{{ticket?.status |translate }}
} @else {
{{ticket?.status | translate }}
}
}
}
}
|
@if (ticket?.replystatus == 'Solved' || ticket?.replystatus == 'Unanswered' || ticket?.replystatus == 'Waiting for response') {
|
{{'Reply Status' | translate}}
|
: |
@if (ticket?.replystatus == 'Solved') {
{{ticket?.replystatus | translate}}
} @else {
@if (ticket?.replystatus == 'Unanswered') {
{{ticket?.replystatus | translate}}
} @else {
@if (ticket?.replystatus == 'Waiting for response') {
{{ticket?.replystatus | translate}}
}
}
}
|
}
@if (ticket?.ticket_customfield?.length) {
@for (customfield of ticket.ticket_customfield; track customfield) {
@if (customfield.fieldtypes != 'textarea' && customfield.values?.length) {
| {{customfield.fieldnames}} |
: |
@if (customfield.privacymode == '1') {
{{customfield.value }}
} @else {
{{customfield.values}}
}
|
}
}
}